Launch policy draft

Refund and Cancellation Policy

Last updated June 25, 2026. This policy explains how cancellations, changes, and refunds are handled for standard and custom party bag orders.

Before preparation starts

Customers can request changes or cancellation as soon as possible after ordering. If preparation has not started and no special materials have been purchased, a full or partial refund may be available.

After preparation starts

Because party bags may include selected candy, custom quantities, stickers, labels, or event-specific preparation, refunds may be limited once work begins or products are purchased for the order.

Custom quote orders

Custom quote requests are reviewed before payment. Any custom payment terms, timing, and cancellation limits should be confirmed before production begins.

Payment issues

If a payment fails, is duplicated, or appears incorrect, contact us with the order number so we can review the Stripe payment record and order status.

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